The UK Search Awards 2011 will take place on November 3rd at the prestigious Emirates Stadium and will bring together the biggest and brightest stars of the search marketing industry.

A total of 17 categories of awards are to be judged by some of the most experienced names in the search industry.

We’re thrilled to be short-listed for an award for Best use of Search – Retail, for our work with our client BathEmpire. We have some extremely tough competition from a number of agencies much older an larger than us, so even to be short-listed is an honour, and of course the awards night itself promises to be a riot.

I (Nichola, MD of theMediaFlow) do promise to follow-up with photographic evidence of all that transpires on the evening, which will be published on our Facebook page. I’m sure our table will be very well behaved.

Although Bing is currently very much the also-ran, in terms of search engine market share; their partnership with Yahoo! (which will be in effect in the UK before year end) plus their increasing innovations in search technology, plus rather enormous marketing budget means that they will be a serious contender in 2011.

I firmly believe that Bing will start to erode some of Google market share and by the start of 2011 will have at least 10% share if not more. Now is the time to start planning and acting on improving rank on Bing.

What’s the News?

Bing have confirmed that CTR is a factor in their ranking algorithm. This information comes from Barry Schwartz, news editor of Search Engine Land and Schwartz has carefully detailed and personally checked the information with his source, Steve Tullis – Senior Program Manager Lead, Bing. You can read the full story here.

What is CTR?

CTR is the abbreviation for “click-thru rate”. It is a derivative metric determined by dividing the number of times your listing is clicked (clicks), by the total number of times your listing is shown (search impressions), to determine your listing CTR, which is expressed as a percentage.

Example: My site is in position 10 for the term “car insurance”, on Bing, which is searched for 10,000 times a day. I receive 300 clicks a day from Bing, on that listing.

300 /10,000 = 0.03 (expressed as percentage) 3% CTR

What Factors Determine CTR?

Setting aside comparative CTR to competing listings, and the variation afforded by position on-page; in my first-hand experience of working at a search engine, CTR increases or decreases according to assumed relevancy to query term. I.e. the more relevant the page (may be assumed to be by the user,) to the query term, as signified by the title, description and URL of the listing; then the more likely the user will click that listing. Bing generally display the page’ meta title and meta description, as the search result snippet.

What Does this Mean for Rank?

In the Search Engine Land piece, Steve Tullis of Bing is asked if they use CTR as a ranking factor, “yes, we do – but it is one of many factors.” So assuming all other factors determining the ranking order for the sites on a search results page are fairly equal, we might imagine that a listing with compelling, relevant title, description and URL gets a slightly better than average CTR (than might be considered network average,) for the position then this may contribute to that listing moving up the ranking somewhat.

Do I Need to Do Anything?

I’m not a great believer in deliberately optimising for any single known componant of a single search engine’ ranking- algorithm, however in this case we’re talking about click-thru rate; which ranking factors aside, should always be on the agenda for your search engine optimisation team.

I’ve written a rather more detailed piece on four ways to increase organic search CTR for Econsultancy in the past, which is a good place to start. Ultimately, you do need to consider the user journey – in that the query-term, search snippet (normally meta data) and subsequent landing page, all need to provide a relevant and consistent experience. After all; you can optimise the shizzle out of your search result snippet, but if your web page content doesn’t match, you’ve missed an opportunity to convert a potential customer.

I intend to follow up this post with a look at the type of behavioural data CTR as ranking factor provides, plus examine the merits and demerits of CTR as ranking factor.

Confession. I bleed purple. I have an emotional as well as professional motive for attending this session. I’m also becomming a big Bing fan of late and I’m pretty excited to see what they come up with this year.

2009 – Bing has established itself as the “best converting” search engine.

Cedric, 34MM UU in the UK across MSN Windows Live Messenger etc. IT’s not all about reach for you – it’s about performance. Today we’re looking at product capabilities focusing on Bing.

Launched June 2009 and is apparently the “best converting” search engine.

One question we always get. Why bother in search? A – because we are committed to succeed. 5 yrs ago Steve Ballmer said “we want to be number 2”, now they are so how to take it further.

Context – in ten years we have seen 100,000% growth in content. Everything has changed including consumer behaviour. It’s way more difficult to get around the web – hence the rise of search. More and more people are searching more and more.

Queries are becoming more complex in string length and composition. Many more variables to consider and consumers are voicing their frustrations with the search experience. Consumers have evolved faster than search.

Bing Promise: – A brand new search experience. Rich and engaging search content to help British consumers reach more content more quickly.

Intent – we switch on the internet because we want to switch on the internet. Just like TV. Don’t really have an objective in mind.

Bing – capturing  attention using the UI – the attractive imagery. Intended to be a source of information too, with some rollover features. Images are chosen locally by UK journo.

To the search engine nitty gritty.

Many, many queries are purely navigational – therefore why clutter the SERP with anything other than the desired object. E.g. “William Hill” , you would expect the brand result for William Hill.

Informational searches – delivering the answer in the SERP with the feature “instant answer”. E.g. if you type the ref for your flight “BA74″ in the search box then details of the flight will appear in the SERP, giving an instant answer; such as “BA74 departed LAX at 17:45, on time and is due to land at…”.

In the next few weeks expect to see live sports results in the SERP (done in partnership with in-market content providers). Partners include Sky Sports and Toptable.

UX is at the core. Understanding or catering for intent is key. Hence the left navigation. Categorised search for related query term.

Twitter – Bing were 1^st to market with this integration.

Innovation is a core philosophy. Example – using visual stimulus to search, such as searching premiership players by image. Refine by rollover information on the image or refine criteria in the left-hand links. E.g. “Top Scorers” (This looks awesome).

He quotes John Batelle. “Search engine: the database of intent” (I’ll leave it there.)

Over to Adam, who manages the entertainment and gaming channel. We’re gonna get some stats (whohoo).

Reach – 90% of UK internet base.

Unique functionality and tools. MSN targeting capabilities. Adcentre platform has some sophistocated targetting – including days of the week, age and gender.

3^rd year running NNR reports Bing as best converting search engine in the UK.

Bing searchers 47.4% more engaged than Google searchers.

The remainder is an interesting sales pitch for their various AdCenter tools, with UI screenshots. I’ll leave it there. The tool is called “Mate” and has a lot of deep-dive data, demographics, trends, KW data etc. so look it up.

If Immanuel Kant was alive today, I think he’d be an SEO on the side. I think the combination of knowledge fuelled by common results of repeated experimentation, combined with the all- too- common Cartesian doubt (did we really drop a place – or did they gain a place) would seriously appeal to him.

So, it is with some sense of compassion that I wanted to reference this hilarious Google result for the search term “Google Ireland”. Have a look at the top ranking results…

Notes on a small Ireland

How good is that?

Maybe someone did a misspell in the meta keywords, cos – like New Zealand is an Ireland, right? Of course the search engines don’t use meta-keywords to inform the ranking algorithm though.

Regardless. My point is that SEO is an inexact science, though we can use learned inferences and experimentation to support our hypotheses, but when all is said and done – even Google can fall foul of their own algorithm.

Diddums.

We can hopefully help you a little further as here we’ve taken the Top 5 Ranking Factors from the SEOmoz report, and explained what they refer to in layman terms.

1. Keyword Focused Anchor Text from External Links

Anchor text refers to the clickable text part of a hyperlink. Anchor text is thought to be weighted quite highly in search engine algorithms as the linked text is normally highly relevant to the landing page. Thus, the anchor text of a link is an indicator of what the linked page is about and can help search engine spiders understand the subject of the target webpage better.

It is best to try and use anchor text which is similar or identical to the keyword targets for your website. Whether the link is from from an internal or external source, even if you can’t use one of your keyword targets, never, ever use a generic phrase such as ‘click here’.

2. External Link Popularity

External link popularity is a measure of the quality and quantity of external links that point to your website. External link popularity is an off-page factor that is supposedly impartial. The theory is that the more links that point to your website, the more popular it is therefore the more useful the pages should be. Content-rich sites should attract lots of links easily; content-poor websites should find it difficult to attract websites.

However it isn’t just about the quantity of links – it’s also about the quality. Not all incoming links are equal; a link from a well-repsected site from a well-respected page (such as the BBC’s homepage) will be worth far, far more than 10 links from an obscure link directory. Naturally, the more respected the website is, the harder it is to get a backlink therefore the more weight the link will carry.

One-way links are thought to be the best kind of link to have (where Site A => Site B only). Reciprocal linking (where Site A => Site B, and Site B => Site A) is useful, particularly if both websites are well respected, however the link is not thought to carry as much weight as a one-way link. Three way links (Site A => Site B => Site C => Site A) are at attempt by some webmasters to create more ‘natural’ looking links. Three way linking can sometimes be better than normal reciprocal links as each link looks like a one-way link.

3. Diversity of Link Sources

Link diversity refers to the number of different root domains that link to your website. Although link quality and link quantity are important, the variety of links is also a critical factor in the search engine algorithms. Example www.themediaflow.com/about and www.themediaflow.com/contact are two different links but are not diverse as the root domain is the same ‘themediaflow’.

The more domains that link to you, the more trust and authority your site is likely to have. Links from a variety of sites are also likely to create new traffic opportunities as well as giving your site exposure to a larger audience. Linking repeatedly from the same domains also looks slightly artificial – a wider sphere of influence means your site will tend to look more authentic.

Having a wide source of links is also a good insurance policy – if you have links from just one or two websites, what if one of the sites loses all of it’s content? You’ve suddenly lost a whole bunch of links. Or what if the search engines adjust their search engine algorithm? You could be out in the cold.

As a final word on link building, when you are building links for your site, don’t just look for the followed links (when links are created, you can apply an HTML attribute called ‘nofollow’ to the link which tells the search engines that the hyperlink should not influence the link target’s ranking in the SERP. Many blogs, directories and bookmarking sites have ‘nofollow’ applied as standard to any link). OK, ‘nofollow’ links won’t pass your website pages any link juice however it is slightly suspicious to only have full-fat links pointing at your website – it will probably look more natural if you have diversity in your links. Also, link building is not just about the SERP – it’s about traffic. Some of the ‘nofollow’ links may actually drive good (free) traffic at your site – and having a diverse source of traffic is great insurance against search engine algorithm changes.

4. Keyword Use Anywhere in the Title Tag

There are two titles that are worthy of mention: the first is within the metadata and the second is within a link.

Metadata title tags should appear in every page on your website and every page on your site should have unique title tags created for it. Titles should always include the keyword targets for that particular page and it is also a useful place to put in alternate spellings in the hope of ranking well (e.g. customisation vs customization). Always front-load your titles with your keywords, but don’t put too many in as this will ‘water down’ the relevance.

Link titles serve two purposes: to help users predict what will happen if they follow a link and to give more relevance pointers to the search engine spiders. Link titles are usually seen by the user when their mouse pointer hovers over a link. The link title should be descriptive, however they should ideally be less than 60 characters and certainly no more than 80 characters long. The link title should be used for supplementary information and to backup the anchor text of a link.

5. Trustworthiness of the Domain Based on Link Distance from Trusted Domains

The link distance refers to how many hops you are away from a ‘Trusted Domain’. The closer you are to a ‘Trusted Domain’ the more trust/authority you inherit from that link.

So what exactly is a ‘Trusted Domain’? Trusted Domains are domains which search engines believe they can trust. Unfortunately, there is no known public list of trusted domains although places such as brands are likely to be on the list. Once a site is classed as a trusted domain, it is believed that any link published within the site will get a little bit of extra link juice. Even if you can’t get a link directly from a trusted domain, by having a link from another domain which does have a link from the trusted domain, you will probably still see a little extra link juice.

I’d say we’re pretty much in agreement with the SEOmoz Top 5 Ranking factors, though there are a number of other factors that can have both a positive and negative effect on your ranking in the SERPs that are also not to be ignored. Finally; one thing that is worth stressing time and again, is that you need to have a fair amount of good- quality, original content that grows and updates frequently. When it comes to SEO you really can not polish a turd.

The HTML format allows for the inclusion of a variety of types of metadata, most commonly keywords and description however it can be expanded to highly-granular information such as the Dublin Core and e-GMS standards.

Metadata is typically hidden from a user when they visit a webpage, however a search engine spider will be able to pick up the metadata. Metadata helps a search engine spider understand what a webpage is about, helps to categorise the webpage, and therefore helps to facilitate search and retrieval (NISO, 2001).

Four Key Reasons Why Metadata Matters

1. Meta data works on image-lead pages
It’s a bit of a cliché but there is some truth in the statement oft-used by search engine optimisation (SEO) experts, that “content is King”. Certainly having a lot of content, that changes and updates regularly is a key criteria in optimising for search engines; however there are many valid situations, web pages and entire websites that are very image-lead. As an example many web designer and artist’ websites would naturally contain a gallery of graphical and image lead work. Ensuring you have detailed meta-data describing the site and page content and the nature of your business ensures that search engines have something to get hold of other than just the image content.

2. Meta data expands on existing content
There is often more than one way to describe something – perhaps there is an incorrect way of describing something or there is a commonly used slang expression. If you want to keep your pages corporate and don’t want to include this alternate content however you’d like to rank in the search engine results page (SERP) for the slang, adding them to your metadata may help you rank well for text which doesn’t actually appear on your on-page content.

3. There’s more than one way to spell
There is sometimes more than one way to spell a particular word, for example English spellings tend to prefer the ‘s’ whereas American spellings prefer ‘z’ (e.g. specialisation vs specialization).

If you want to keep your website consistent, you will want to ensure that you keep your descriptions and spelling conventions consistent throughout all your webpages. However what if you run an international website and you want to rank for the alternative spelling?

Metadata can help by allowing you to add these alternate spellings into your metadata. Effectively this data is hidden from your user when they visit the webpage so there are no consistency issues; however it allows search engine spiders to potentially rank your webpage for a variety of other terms.

4. Good metadata increases click-through rates
Search engines will often use the title and meta descriptions of each webpage when they list the result in the SERP. Pages with good metadata are much more likely to be clicked on than ones with poor metadata for example:

Poor metadata – the title of the page is unhelpful, the description doesn’t say anything about the company.

Better metadata – the title of the page explains what the company does and includes keyword targets, the meta description gives more detail about the company’s services and what’s on the page.

If any of the contents of your metadata match up with the phrase the user has searched for, the keyword terms will be bolded up in the SERP. Research has shown that users are more likely to click on a result the more bolded keywords there are in the listing, thus it is important to plan your metadata carefully and ensure that every page on your website has unique, hand-crafted metadata.

However if you leave your metadata out, it’s not the end of the world – search engines will often try and use some of the on-page content in the SERP if you don’t have a meta description and there are “over 200” factors which influence a web page’s position in the SERP for a given keyphrase (that’s the Google secret sauce) therefore you may still rank well even if you leave this key information out. It does tend to be harder and take a lot longer!

References

Google (nd); Google Basics – Serving results
Available from: http://www.google.com/support/webmasters/bin/answer.py?answer=70897&ctx=sibling
[cited: 25 August 2009]

NISO (2001); Understanding Metadata
Available from: http://www.niso.org/publications/press/UnderstandingMetadata.pdf
[cited: 25 August 2009]