2009 was the year that a lot of businesses really embraced social media, particularly in Europe. (I’d say more like 2008 in the U.S.) Not just businesses, but non-profit brands, causes, goverment organisations and even John Prescott.

John Prescott on Twitter
I think that this is a great thing. The product capabilities of social media platforms, such as Twitter, Facebook, Flickr and YouTube have opened more than just a new functionality-driven approach to customer communication. Over time, such media have shown us that customers have longed for that personal route and that feeling of belonging, so it’s actually a shift in mind-set we’re seeing.


